This form must be completed for every customer who walks in and requests information about either of the circuits. A copy of this form is sent to management who will ensure the correct follow up procedure is adhered to.

This is for training purposes and will help us improve our customer communication and services.

How may I help you?
PAUSE AND LISTEN TO THE CUSTOMER, PROVIDE AS MUCH INFORMATION AS POSSIBLE

Let me send you some information for you to refer to

We have made the conscious decision to go green and therefore all of our correspondence is send via email. If I could just take your details I will ensure all the correct information is sent to you immediately.

First Name

Thank you, may I take your email and mobile number

SMS Number

Excellent, how may I help you {CUSTOMERS NAME}

Ok great, I can certainly help you with than. So I can provide you with the best possible experience I need to ask you a few questions.

Tick questions only when asked or relevant to the call.

How many drivers are you looking to book for?

Whats the age range of the drivers

If by answering the questions above the customer is eligible for a family session ask the 2 questions below:

Would you class the drivers as Novice, Intermediate or Advanced?

Perfect I would recommend our Lakeside / Brentwood Circuit

Make sure you build a rapport with the customer when talking about any of their previous karting experiences

When are you looking to visit?

Do you have a time in mind?

Excellent, let me see what I can do for you.

Always check whiteboard or your folder for details

Note: If you need to ask a staff member a question please make sure you let the customer before putting them on hold

Would you like me to send you an email regarding what we have discussed today?

We understand that not all call will suit the criteria above, if this is the case please make
a brief note below of what the call was regarding.

Tell us a little more about the call

Please associate this call with the circuit the customer was inquiring about.

SEND CALL REPORT